Technical Delivery
True Business Expertise
An ever changing landscape of IT and the introduction of new equipment, software and solutions brings with it many new challenges which require foresight and planning.
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Our range of IT Services ensure on-going business continuity, whilst providing a solid platform to accommodate change. We have unprecedented access to all of the key technology players as well as access to a wide range of class leading in-house capabilities and skills. This enables us to not only recommend, configure, integrate and support systems and devices to effectively drive transformation across your organisation, but also deliver robust and flexible support services to ensure your IT delivery is both effective and value for money.
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We put user experience at the heart of all that we do. Throughout any technical project, our service delivery team will keep things running smoothly, providing a full range of managed services, including infrastructure support, helpdesk, technical advice, extended warranties and maintenance contracts.
Our “One-team” approach to service engagements brings us together in partnership with you, operating to shared goals, targets and values. We consider ourselves “right sized”, meaning we are big enough to stand by any commitment we make but structured to ensure we are ultimately flexible and easy to do business with.
Deployment Service
We operate a UK wide network of field based technicians who work on-demand, providing 24×7 technical support, covering a variety of SLA’s. Our team respond to a range of specific customer requirements, including hardware configuration, health checks and auditing, hardware break-fix, field based hot swap services, WEE disposal and dedicated on-site support.
IT Managed Service
Whether you want to outsource your entire IT function or simply support your existing team, Panacea can tailor a solution to meet your needs.
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Our proactive support service takes care of your entire infrastructure – constant remote monitoring, server updates and patches, backups and test restores and unlimited network support are just a few benefits you can enjoy.
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For larger businesses, we can offer a complete outsourcing service to manage all of your IT needs independently. We also arrange facilities for business parks including dedicated super-fast connectivity.
Project Management
The success of any IT project or solution is reliant on the comprehensive management of its delivery. Effective and skilful management is crucial to keep projects on time, within budget and to meet and exceed customer expectations. Throughout the entire process, Panacea is here to help.
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In our experience most customers want to be able to select the level of governance that their project is delivered to. Our service level matrix ensures every project we deliver is categorised to a certain level of governance and is delivered according to that service level. This enables us to provide a flexible, yet customised service that is appropriately scaled to the requirements of each project.
Remote Support
Through the use of industry leading tools, we offer a full range of remote management services, allowing us to proactively monitor and manage your IT infrastructure 24×7, all designed to maximise effectiveness and minimise system downtime and failures.
